Refund policy
Effective Date: January 1, 2026
At Avenlure, customer satisfaction is our highest priority. We strive to provide carefully selected journaling supplies and creative stationery that meet the highest standards of quality. If your purchase does not meet your expectations, we're here to help.
30-Day Return Policy
We proudly offer a 30-day free return and refund policy.
You may request a return within 30 calendar days after receiving your order.
Eligible Returns
Items must:
- Be returned within 30 days of delivery
- Be unused or only lightly inspected
- Be in their original packaging whenever possible
- Include all original accessories and components
Free Return Shipping
If your return is approved, we'll provide instructions for returning your order.
Eligible returns are accepted at no additional return shipping cost to you.
Refund Process
After we receive and inspect your returned item:
- Refunds are processed to your original payment method.
- Processing usually takes 3–7 business days.
- Your bank or payment provider may require additional processing time.
Damaged or Incorrect Items
Please contact us within 7 days of delivery if:
- You received the wrong item
- Your order arrived damaged
- Products have manufacturing defects
- Items are missing from your package
Please include:
- Your order number
- A brief description
- Clear photographs of the issue
We'll resolve the matter as quickly as possible through a replacement or full refund.
Order Cancellation
Orders may be canceled before shipment for a full refund.
Once an order has entered fulfillment or shipping, cancellation may no longer be possible.
Non-Returnable Items
Returns may not be accepted for:
- Products intentionally damaged after delivery
- Items showing excessive wear or misuse
- Products returned beyond the 30-day period
- Gift cards (if applicable)
Contact Us
If you have any questions regarding returns or refunds, please contact:
Email: support@avenlure.shop
Phone: +1 604 980-2944
We are always happy to help.