Shipping policy

Effective Date: January 1, 2026

At Avenlure, we understand how exciting it is to receive new creative supplies. That's why we work hard to process and deliver every order as efficiently as possible while ensuring your items arrive safely.

Free Worldwide Shipping

We proudly offer FREE worldwide shipping on every order with no minimum purchase required.

No matter where you are, we want to make creativity accessible to everyone.

Order Processing

Orders are normally processed within 1–3 business days after payment has been confirmed.

During holidays, promotional events, or periods of high demand, processing times may require a little longer.

Orders are processed Monday through Friday, excluding public holidays.

Estimated Delivery Time

Estimated delivery:

7–14 Business Days

Please note that delivery estimates may vary depending on:

  • Destination country
  • Customs inspections
  • Local postal services
  • Weather conditions
  • Peak holiday seasons
  • Unexpected carrier delays

While most packages arrive within the estimated timeframe, occasional delays may occur that are beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

Shipping Destinations

Avenlure currently ships to customers worldwide.

If shipping is unavailable for your region, you will be notified during checkout.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's regulations.

These charges, when applicable, are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Avenlure cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our support team as soon as possible.

Please include:

  • Order number
  • Description of the issue
  • Photos (if applicable)

We'll work with the shipping carrier to resolve the situation quickly and fairly.

Questions

If you have any shipping-related questions, please contact:

Email: support@avenlure.shop

Phone: +1 604 980-2944

We are always happy to assist.